The Water Cooler World Team

Here at Water Cooler World our people are our greatest asset. We believe a coherent and motivated team of passionate people will achieve more in any circumstance than simply a collection of individuals. In addition to this, being down to earth is an essential necessity in our company - our relatively flat managerial structure means that both Mike and Barbara can relate to all the employees, as in the beginning they were the people delivering water, cleaning the coolers and loving every minute of it!

Mike Webb - Managing Director Mike has enjoyed a long and varied career in sales selling anything from motorbike helmets to hotair balloons - and proving to be extremely successful. He had the idea of starting up his own company when he realised the poor service that his workplace was receiving from their water cooler provider. It took 6 weeks for a bottle of water to be delivered to a busy office. He thought- I can do this better, so he did! Here we are 3 years later with a thriving company which caters for every end of the market from sports bottles to high capacity water coolers! His passion and enthusiasm has been a key ingredient in the success of Natural Welsh Water and water cooler world and the secrets of the trade will be passed on to you when embarking on your own voyage!

Barbara Webb - Finance Director Barbara is an integral part of the company in many different ways; she has a wide array of talents and attributes which lead to the healthy state of the company’s finances. Barbara, Mike’s wife, has also had a long career in sales, accounts and management and developed and implemented a number of systems to manage the company’s finances whilst gaining a huge amount of knowledge of the industry. Barbara works closely with Mike in order to ensure that all the accounts and finances are in order. She has always been extremely supportive of the concept and has carried the dream with Mike, having been in a position of paramount importance since the company began. Barbara has a great deal of familiarity with the trade which she finds vital for her role in the support and training.

Helen Wright - Operations Director Helen worked in secretarial & PA positions for various different companies, before having a break and going back to university. Following university, Helen went on to work in the same company as Mike and Barbara in the art department before becoming Mike’s PA and eventually moving across to help support Mike’s dream. Helen is the engine room of the company, providing our customers with the key customer service which is so fundamental to the smooth running of Natural Welsh Water and Water Cooler World. She deals with all aspects of the company, from sorting out invoices to planning the drivers routes for the next day. Helen has ensured that the key aspects of the company’s values are held intact across the entire organisation.

The distributors and sanitisation engineers They provide arguably the most important role in the company. As the face of the company they deal with the everyday aspects of visiting customers and supplying them with products. Always providing a friendly smile and portraying the essential ethos of the company to our clients, they are the vital cogs of the company who maintain the public image of Natural Welsh Water and Water Cooler World. They are the bridging point between the business and the clients adding the essential sense of humour and fun to the company. Both Ian and James are exceptional individuals who ensure that their work and the image of the company are maintained to the highest of standards.

The sales team The sales team are highly motivated and ensure that franchisees receive a steady stream of customers coming in by calling, mailing, calling again, explaining the features and benefits of the products, services and culture of Water Cooler World. The sales team work hard at ensuring the most effective methods of sales are adheared to and that all potential clients have a clear and concise portrayal of the goods and services on offer, before closing a deal and bringing you new customers.